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Product Warranty Policy

GENERAL WARRANTY INFORMATION

CharGenius® warrants to the original purchaser of a CharGenius product purchased from an authorized CharGenius dealer that our products will be free from defects in materials and workmanship per the terms of the warranty applicable to the specific product. We provide a range of warranties, which will vary from product to product. Our warranties range from a limited ninety-day warranty on Certified Refurbished products to Limited one-year warranty on up to a limited lifetime warranty. CharGenius extended a majority of their warranty periods effective 9/15/2018. Please check your specific product on the CharGenius website for warranty details. If the warranty period stated on the CharGenius.com website is longer than the information provided with your purchase, you will be covered by the longer stated warranty period.

30-Day Money-Back Guarantee

Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in CharGenius’ warehouse for inspection, the refund process will begin.

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through CharGenius’ online stores, please contact retailers for refunds. 

LIMITED NINTEY DAY, ONE, TWO, THREE YEAR WARRANTY

CharGenius warrants all products to be free from defects in material and workmanship for the period stated on each product commencing upon the date of purchase (with proof of purchase). If no specific warranty period is stated on a product user manual and/or packaging the default warranty will be one year from the original date of purchase. CharGenius products are sold with the understanding that the purchaser has independently determined the suitability of this product. This Warranty is offered to the original purchaser of this product only.

This warranty does not cover the product if physically damaged, subject to negligence or misuse, abuse, alteration, accident, or an act of God. This warranty does not apply to product that have water or physical damage by accident or which has been misused, disassembled or altered. The original dated sales slip or proof of purchase will establish warranty eligibility.

If the product should prove defective within the stated warranty period, return the product with proof of purchase to CharGenius. CharGenius, at its option, will repair or replace the product with a new or refurbished same or similar model of equal or lesser value free of charge and return the product postage paid. In no event shall CharGenius be responsible for claims beyond the replacement value of the defective product or in any way shall be liable or responsible for consequential or incidental damages. No express warranties and no implied warranties, whether for fitness or any particular use or otherwise, except as set forth above (which is made expressly in lieu of all other warranties) shall apply to products sold by CharGenius. CharGenius cannot be held responsible for discrepancies/inconsistencies that may occur due to 3rd party manufacturing changes or options.

For warranty claims, contact Customer Service at support@chargenius.com

Exclusions and Limitations

Except for the Lifetime Warranty expressly set forth above, and to the extent permitted by applicable law, CharGenius expressly disclaims any and all other warranties express or implied, including any warranty of quality or fitness for a particular purpose. Our liability shall be limited to the repair or replacement of the product. You specifically agree that CharGenius shall not be liable for any special, incidental, consequential, punitive, or other damages or penalties for breach of any warranty of any type on any CharGenius product. In addition to and without limiting the generality of the foregoing disclaimers, the Lifetime Warranty does not, under any circumstances, cover damage to any electronic device or personal property attached to or used in conjunction with the CharGenius product.

What proof of purchase or proof of warranty coverage is required?

CharGenius prides itself on offering high-quality consumer technology/electronics and vehicle audio products. We create and sell products that are built to perform and to last. When requesting a warranty replacement, we may require proof that the claim is valid. In this regard, we may ask you to:

  1. Send a photograph of your damaged product
  2. Return your product to us for warranty coverage verification
  3. Send a photograph of your receipt for the purchase of the product
  4. Provide us such other proof to allow us to determine the validity of warranty coverage on your claim.

It is the purchaser’s responsibility to return the defective product to CharGenius at their expense. CharGenius cannot be liable for lost in-bound packages. If CharGenius Industries, at its sole discretion, determines from the written correspondence and/or proof of claim items submitted that the product failed to conform to the warranty, then it will replace the product. If a warranted product is no longer sold by CharGenius Industries, we may replace it with the closest similar product of equal or lesser value.

CharGenius feels that this is the best warranty in the business, and we want to provide unsurpassed customer service in honoring valid warranty claims. We do however reserve the right to pursue action, up to and including legal action, against those who abuse our Lifetime Warranty Policy.

Return warranty claim products or submit warranty information requests to :

Emperor International Corp.
10945 State Bridge Road, Ste. #401-243
Alpharetta, GA 30022

ATTN: Customer Service

For warranty information or warranty claims, contact Customer Service at support@chargenius.com.

This warranty policy supersedes all other warranty information provided in our packaging, user manuals or marketing materials effective 9/15/2018.